Returns and Refunds Policy for Libis Clothing Effective Date: [27-02-2025]
At Libis Clothing, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and refunds process. Please read this policy carefully to understand your options.
1. Eligibility for Returns and Refunds You may return items within [7 days] of receiving your order.
Items must be unused, unworn, and in their original condition with all tags attached.
Proof of purchase (e.g., order number or receipt) is required for all returns and refunds.
2. Non-Returnable Items The following items cannot be returned or refunded:
Items marked as "Final Sale" or "Non-Returnable."
Items that have been worn, washed, or damaged after delivery.
Personalized or custom-made items.
3. How to Initiate a Return To initiate a return, follow these steps:
Contact our customer service team at [support@libisclothing.com] within [24 hours] of receiving your order. Provide your order number and reason for the return.
Once your return request is approved, you will receive instructions on how to return the item(s).
Pack the item(s) securely in their original packaging and include the original receipt or invoice.
Ship the item(s) to the address provided in the return instructions.
4. Return Shipping Costs Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.
5. Refund Process Once we receive and inspect your returned item(s), we will notify you of the status of your refund.
If your return is approved, your refund will be processed and Credited within [5-7 business days].
Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.
6. Exchanges We currently do not offer direct exchanges. If you would like a different size, color, or item, please return the original item for a refund and place a new order.
Exceptions may apply for defective or incorrect items. Contact us at [support@libisclothing.com] for assistance.
7. Defective or Incorrect Items If you receive a defective or incorrect item, please contact us immediately at [support@libisclothing.com] with your order number,photo and Video of the issue.
We will cover the return shipping costs and provide a replacement or refund within [5-7 business days], as applicable.
8. Late or Missing Refunds If you have not received your refund within [5-7 business days], please check your bank account or contact your payment provider.
If the issue persists, contact us at [support@libisclothing.com] for further assistance.
9. Contact Us For any questions about our Returns and Refunds Policy, please contact us at:
Libis Clothing Email: [support@libisclothing.com] Phone: [+91 93422 60337] Address: [No.36 & 37, 2nd Cross street, Indira nagar, Thavalakuppam, Puducherry-605007.]