Refund & Return Policy

At LIBIS Clothing, we put a lot of effort into stitching, printing and quality-checking your garments. We want you to be happy with every purchase. This Refund & Return Policy explains when and how returns or refunds are accepted for orders placed on www.libisclothing.com or through our WhatsApp / offline channels.

1. Products Covered

Our policy is different for Customized / Printed Orders and Ready Stock / Non-Customized Products.

• Customized Products – T-shirts, shirts, hoodies, uniforms etc. with your logo/design, names, numbers, or any special print/embroidery.
• Non-Customized Products – Plain garments or standard products without any personalization (as applicable on the website).

2. Customized Orders – No Return / No Size Exchange

• All customized orders are made specially for you based on approved design, size breakdown and quantity.
• Hence, customized products are not eligible for return, refund or size exchange, except in the below cases:
  • Defective product (holes, open stitching, major damage received).
  • Wrong product or wrong print sent compared to final approved design / order confirmation.
• Minor variation in colour, print position or size (within standard tolerance) will not be treated as defect.
• Please ensure sizes, spelling, colours and design are checked carefully before final approval.

3. Non-Customized Products – Returns & Exchanges

For eligible non-customized products (if displayed on website):

• You may request a return or size exchange within 3 days of receiving the product.
• Products must be:
  • Unworn, unwashed and unused.
  • In original condition, with tags and packaging intact.
  • Free from perfume, stains or any damage.
• Approval of return / exchange is subject to quality inspection by LIBIS Clothing.

4. Conditions Where Return / Refund Will Not Be Accepted

• Change of mind after product is made / printed / shipped.
• Minor colour variation due to screen settings, lighting or fabric dye lot.
• Size mismatch due to wrong size selection by customer (for customized orders).
• Products used, washed, damaged or without original packaging/tags.
• Unauthorized returns without prior intimation / approval.

5. Reporting an Issue (Damage / Wrong Item)

If you receive a defective or wrong item, please inform us within 48 hours of delivery.

• Mail or WhatsApp us with:
  • Order ID / Invoice number
  • Clear photos / videos of the product and defect
  • Package outer label photo (if available)
• Our team will review and respond with the next steps: replacement, partial refund or other resolution.

6. Return Pickup & Shipping Charges

• In case of genuine defect or wrong item sent, we will try to arrange a reverse pickup where possible, or request you to ship back the item.
• For such approved cases, return shipping cost may be reimbursed or adjusted as agreed with our support team.
• Where the return is for reasons other than defect (only for eligible non-customized items), shipping and handling charges may be borne by the customer.

7. Refund Process

• Once the returned item is received and inspected, we will notify you of approval or rejection of the refund.
• On approval, refund will be processed within 7–10 working days via:
  • Bank transfer / UPI, or
  • Store credit / coupon (if agreed).
• Shipping charges, COD charges or convenience fees (if any) are usually non-refundable, unless the return is due to our error.

8. Order Cancellations

• For customized orders, once production has started (printing/embroidery in progress), orders cannot be cancelled.
• For plain, non-customized products, cancellation is only possible before dispatch and subject to our confirmation.
• If payment has been made and order is cancelled before processing, refund will be initiated after necessary checks.

9. International Orders

• For international shipments, returns might not be feasible due to high logistics cost and customs policies.
• In case of issues, we will try to resolve via partial refund / reprint / discount on next order, depending on the case.

10. Important Notes

• All decisions regarding refunds, returns and replacements will be at the sole discretion of LIBIS Clothing after verifying the case.
• This policy may be updated from time to time. Please check this page for the latest version before placing orders.

11. How to Reach Us

For any questions related to refunds or returns, you can contact us:

Email: support@libisclothing.com
WhatsApp: +91 93422 60337
Website: www.libisclothing.com